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What is the first step of QA?

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in Engineering Metrology by (829k points)
What is the first step of QA?

(a) Development of standards

(b) Identification of customer need

(c) Servicing

(d) Material control

I got this question in examination.

The doubt is from Metrology in Quality Assurance topic in portion Standards of Measurements of Engineering Metrology

1 Answer

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Best answer
Right answer is (b) Identification of customer need

Best explanation: Identification of customer need is the first step of QA after which further basic elements of QA are identified. QA depends not only on QC but also on the activities of the entire company.

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