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Which of the following is not included in External failure costs?

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Which of the following is not included in External failure costs?

(a) testing

(b) help line support

(c) warranty work

(d) complaint resolution

This question was posed to me in an internship interview.

I'd like to ask this question from Software Quality Assurance topic in section Software Maintenance of Software Engineering

1 Answer

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Best answer
The correct answer is (a) testing

The explanation is: External failure costs are associated with defects found after the product has been shipped to the customer.

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