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According to ISO 9001, the causes of nonconforming product should be

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According to ISO 9001, the causes of nonconforming product should be

(a) deleted

(b) eliminated

(c) identified

(d) eliminated and identified

This question was addressed to me during an interview.

I need to ask this question from ISO 9001 and CMM in chapter Software Maintenance of Software Engineering

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Correct option is (d) eliminated and identified

Explanation: ISO 9001 requires that the causes of nonconforming product to be identified. Potential causes of nonconforming product are eliminated.

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