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What is the first step in problem solving process?

(a) Plan

(b) Do

(c) Check

(d) Action

The question was posed to me in homework.

I'm obligated to ask this question of Tools and Techniques of TQM topic in section Measuring Machines & Total Quality Management of Engineering Metrology

1 Answer

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Best answer
Correct answer is (a) Plan

To explain I would say: Problems are best solved by the cycle: Plan-Do-Check-Action. In planning, a course of action is planned according to customer requirement and conditions of service then the process must be executed according to this plan.

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