Question

What is the purpose of ISO standards created for quality management systems?

(a) To certify the process

(b) To certify the quality of a product

(c) To certify the quality of service

(d) To certify the quantity used for product

I had been asked this question in an interview for internship.

The origin of the question is Quality Management and Quality System Requirements in section Measuring Machines & Total Quality Management of Engineering Metrology

Answer 1

Right answer is (a) To certify the process

Easy explanation: The Quality Management System standards created by ISO (International organisation for standardization) are meant to certify the processes of an organization but not the product or service itself. Standards of ISO 9000 do not certify the quality of the service or product.