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What is included in the quality assessment in TQM?

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What is included in the quality assessment in TQM?

(a) Strategic quality planning

(b) Management of process quality

(c) Quality and operational results

(d) Information and analysis

I have been asked this question at a job interview.

This intriguing question originated from Principles of TQM topic in section Measuring Machines & Total Quality Management of Engineering Metrology

1 Answer

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Right answer is (b) Management of process quality

Best explanation: Any TQM company needed a good process management. These include design, R & D, process management quality for all work units and suppliers and also quality improvement and assessment.

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