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What is the primary focus of the quality management system?

(a) Customer focus

(b) Engagement of people

(c) Process approach

(d) Improvement

The question was posed to me during a job interview.

My question is based upon Quality Management and Quality System Requirements topic in chapter Measuring Machines & Total Quality Management of Engineering Metrology

1 Answer

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Correct option is (a) Customer focus

Easiest explanation: The primary focus of quality management system is to meet the requirements of a customer. The main aspect to sustain success in an organisation is to retain the confidence of customers and other parties on whom it depends.

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