Question

Which part in quality management is the critical part?

(a) Process thinking

(b) Performance measurement

(c) Customer’s view

(d) Systematic approach

The question was posed to me during an interview.

The origin of the question is Principles of TQM in section Measuring Machines & Total Quality Management of Engineering Metrology

Answer 1

Correct choice is (d) Systematic approach

To explain: A critical part of quality management is the systematic and strategic approach to achieving an organization’s vision and goals. This process includes the formulation of a strategic plan that integrates quality as a core component.