Which of the following is correct for TQM?
(a) Quality strategy in TQM emanates from top
(b) TQM is a static process
(c) It is a management approach to short-term success through customer
(d) It is used to improve processes not products
I got this question in an online quiz.
My doubt stems from Principles of TQM topic in portion Measuring Machines & Total Quality Management of Engineering Metrology