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Which of the following is correct for TQM?

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Which of the following is correct for TQM?

(a) Quality strategy in TQM emanates from top

(b) TQM is a static process

(c) It is a management approach to short-term success through customer

(d) It is used to improve processes not products

I got this question in an online quiz.

My doubt stems from Principles of TQM topic in portion Measuring Machines & Total Quality Management of Engineering Metrology

1 Answer

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Right option is (a) Quality strategy in TQM emanates from top

Easy explanation: Quality strategies and values in TQM emanates from top. Strategy of defect prevention leads to plans of action and strategic goals. Customer orientation is also a principle of TQM. Regular feedback is needed to meet the needs of customers.

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