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Which of the following is not true for communication in TQM?

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in Engineering Metrology by (829k points)
Which of the following is not true for communication in TQM?

(a) Three way communication

(b) It should be clear

(c) Forceful

(d) Open involvement

The question was asked in an internship interview.

My doubt is from Principles of TQM in chapter Measuring Machines & Total Quality Management of Engineering Metrology

1 Answer

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Correct choice is (a) Three way communication

For explanation: Communication is two way in total quality management. It should be forceful, effective, consistent and clear. It is very essential for active and open involvement in all company’s visions.

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