Question

What are the core principles of the TQM in a company-wide effort?

(a) Customer and process orientation only

(b) Continuous improvement only

(c) Process orientation and continuous improvement only

(d) Continuous improvement, process and customer orientation

The question was asked in homework.

I want to ask this question from Principles of TQM in portion Measuring Machines & Total Quality Management of Engineering Metrology

Answer 1

The correct option is (d) Continuous improvement, process and customer orientation

Explanation: TQM as a company-wide effort emphasizes 3 core principles. These principles are process orientation, customer orientation and continuous improvement. Some core areas are essential to implement these principles that organization need to follow.