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What are the core principles of the TQM in a company-wide effort?

(a) Customer and process orientation only

(b) Continuous improvement only

(c) Process orientation and continuous improvement only

(d) Continuous improvement, process and customer orientation

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I want to ask this question from Principles of TQM in portion Measuring Machines & Total Quality Management of Engineering Metrology

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The correct option is (d) Continuous improvement, process and customer orientation

Explanation: TQM as a company-wide effort emphasizes 3 core principles. These principles are process orientation, customer orientation and continuous improvement. Some core areas are essential to implement these principles that organization need to follow.

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